Our Commitment to You:

• Completely Serviced - Our Alternative Machines are completely serviced inside and out by Factory trained and Certified Technicians
  
  
• Standard List of Parts - We use a standard list of parts that are replaced to ensure your 100% Customer Satisfaction
  
  
• We are Results Driven - We hold ourselves and our Work Accountable
  
  
• Uptime Guarantee - We guarantee Your "Alternative" Machine will work well for you, with the Best Service in the industry
  
  
• Substantial - Sustainable effort through long term relationships over 57 Years in Business
  
  
• Pre-Tested - Our "Alternative Machines" are tried and tested after serviced to ensure 100% Customer Satisfaction on Delivery
  
  
• Comparisons - Be sure to compare other company's "used" with our quality tested "Alternative Machines". Quality Service and Parts are Guaranteed
  
  
• Experienced and Certified - We guarantee to Do the Work Right the First Time
  
  

Customer Service and Help Desk Support Professionals:

• Serviced Right - the First Call by Certified Factory Trained Staff
  
  
• Road Service - 18 Service Vans with Complete Parts/Supply - Needs On-Board
  
  
• Fast Response - Centralized and Experienced Dispatch Service 
  
  
• Computerized Tracking - of all Customer Service and Parts Needs
  
  
• Preventative Care - Priority Responsive - Highest Quality Service
  
  

Specialized Networking and Software Support Professionals:

• Full Time Training Specialists - to Ensure Effective Training on Your Office Equipment Used by Your Staff
  
  
• Office Support Team - Competent, Helpful and Friendly Administrative Staff 
  
  
• Customer Service Oriented Business - with Decades of Great Track Records
  
  

Customized Guaranteed Maintenance Agreement Contracts Available:

• Guaranteed Maintenance Agreement Contracts or GMAs  - If desired, You can Safe Guard your purchase or lease equipment at the same rate as New Machines
  
  
• Flexible Lease, Purchase or Rental Agreements Available - We work within your budget to assist you in providing the best quality machine available within your price allowance
  
  

Customized Certified Customer Care:

• Top-Notch Quality Certified - The Service Department at Tri-State Business Machines believes that "a happy customer is a customer that is a well serviced customer."
  
  
• The feelings of a happy customer (after buying a copier at a "great price), only lasts as long as the machine works! 

We at Tri-State Business Machines guarantee our machines to work for years to come.  Brand Name Top Quality Equipment from Canon, Toshiba and Duplo.

Photograph illustrating complete disassembly and refurbishment of an "Alternative Machine"

Shown with:

• DADF-A1 (Document Feeder)
  
  
• Finisher-E1
  
  
• Cassette Feed Unit-S1

• DADF-A1 (Document Feeder)
  
  
• Cabinet

• DADF-A1 (Document Feeder)
  
  
• Finisher-C1
  
  
• Cassette Feed Unit-R1